However, the video adapter should be set to Auto Detect in most cases, which would prevent this issue. If the video resolution is set to a static value, make sure that the setting is something that all the client devices support, such as 1024 x 768. If you suspect this is the cause of the problem, you should log in to the VMware Horizon Connection Server Admin portal and go to the desktop pool settings. This occurs when the template that the admin configured for the virtual machine is set to use a display resolution that the end-user device cannot support. One of the main causes of the VMware Horizon black screen problem is a support issue with the physical device display. Most of the time, the VMware Horizon black screen problem can be attributed to one of five simple configuration issues.Īs VMware VDI administrators, you should learn the common issues that could lead to VMware Horizon displaying a black screen for your users and how to fix them. The adaptive capabilities of the Blast Extreme display protocol makes your virtual desktop fast and responsive regardless of whether you are connecting over your corporate Wi-Fi network or at a local café.Although this problem is relatively common, it is usually easy for virtual desktop administrators to resolve. With hosted applications, leave the desktop behind, jump directly to your apps, and run them with ease from Chromebook. LEAVE THE DESKTOP BEHIND WITH HOSTED APPLICATIONS The VMware Blast Extreme protocol used with Horizon is designed and optimized for mobile users. Contact your IT department for further assistance. IMPORTANT NOTE: A VMware Horizon virtual desktop or hosted application is required to use the VMware Horizon Client for Chrome. VMware Horizon Client for Chrome VMware Horizon Client for Chrome makes it easy to work on your VMware Horizon virtual desktop and hosted applications from your Chromebook, giving you on-the-go access from any location.
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